Customer Portal

Subscription, support, and service visibility for customers

Customers can sign in to view subscription status, tenant sites, invoices, and support requests from the Neotec Cloud control site.

Login to portal Create signup request Request subscription

Login With Signup Email

Use the same email address submitted in the SaaS request. Google or Microsoft login works after Social Login Key is configured in Frappe.

Login Start request

Portal Access

After signup, Neotec Cloud creates a website user and links it to the SaaS Customer record using the customer email.

Support Options

Standard support, premium SLA subscriptions, online tickets, and AI-assisted answers for essential questions.